Below is a list of the measures available from the master library in the service application

  • # of Appointments-Count of Appointments
  • # of Comeback Requests-Count of Requests Flagged as Comeback
  • # of comeback RO’s-Count of RO’s Flagged as Comeback
  • # of Delivered Deals-Count of Delivered or Posted vehicles from deals
  • # of open repair orders-Count of Open Repair Orders
  • # of repair orders-Count of Repair Orders
  • # of RO cashiered-Count of cashiered repair orders
  • # of RO cashiered-No zero dollar labour-Count of cashiered repair orders except zero dollar
  • # of RO’s from appointments-Count of ROs Transferred From an Appointment
  • # of RO’s with parts-Count of Repair Order Numbers With at Least 1 Parts Line
  • # of void Repair orders-Count of void Repair Orders
  • # of waiters-Count of ROs Flagged as Waiters
  • Actual hours-Actual Hours based on selections
  • Actual hours total
  • Appt RO labour gross-Total Labour Gross From ROs with Transferred Appointment
  • Appt RO labour sales-Labour Sales on Repair Orders with a Transferred Appointment
  • CSR monthly goal process-Cumulative Sales Total to Reach CSR’s Monthly Goal Over Selected Date Range
  • Deal CP Retention %-Percent of Deals That Have Returned for CP Repair Order(s)
  • Deal Retention %-Percent of Deals That Have Returned for Any Type of Repair Order
  • Deal Retention After Base Warranty-Percent of Deals Returned For Service 3 Years After Vehicle Inservice Date
  • Deals Returned for CP Service-Count of Deals Returned for CP Repair Orders
  • Deals Returned for Service-Count of Deals Returned for Any Type of Repair Order
  • Discount coupons total-Total Amount of Coupon Discounts
  • Discount Labour Request Total-Total Request Line Discounts
  • Effective Labour Rate- Labour sales total divided by Sold hours total
  • Effective Labour Rate-No zero pricing RO’s- RO count does not include zero pricing ROs
  • Labour Gross Customer Pay-Customer Pay Labour Gross Profit
  • Labour Gross Internal- Internal Pay Labour Gross Profit
  • Labour Gross Margin Total-Gross Profit Margin of all Labour
  • Labour Gross Total-Total Gross Profit from Labour
  • Labour Gross Warranty-Warranty Pay Labour Gross Profit
  • Labour Sales By CSR
  • Labour Sales Cumulative Total-Cumulative Labour Sales over Selected Date Range
  • Labour Sales Customer-Customer Pay Labour Sales
  • Labour Sales Internal-Internal Labour Sales
  • Labour Sales Per RO-Average Labour Sales Per RO
  • Labour Sales Per RO CP-Customer Pay Labour Sales Per Repair Order
  • Labour Sales Total-Total Labour Sales
  • Labour Sales Warranty
  • Parts Gross Customer Pay-Gross of Customer Pay RO Parts
  • Parts Gross Internal-Gross of Internal RO Parts
  • Parts Gross Margin-Gross Profit Percent of Parts Sold On RO’s
  • Parts Gross Total-Gross of Total RO Parts
  • Parts Gross Warranty-Gross of Warranty RO Parts
  • Parts Sales Customer Pay-Customer Pay Parts Sales
  • Parts Sales Internal-Internal Parts Sales
  • Parts Sales Per RO– Total Parts Sales per Repair Order
  • Parts Sales Total- Total Parts Sales on ROs
  • Parts Sales Warranty-Warranty Parts Sales
  • Request Line Count- Count of request lines
  • RO Parts & Labour Gross Total-Parts and Labour Gross Profit Total
  • RO Parts & Labour Sales Per RO-Parts And Labour Sales Per RO
  • RO Parts & Labour Sales Total-Total Sales of Parts and Labour
  • Sold Hours
  • Sold Hours Per RO-Average Sold Hours Per RO
  • Sold Hours per RO-No zero pricing Ro’s- Not including zero pricing RO in ro count.
  • Sold Hours Total-Total Sold Hours
  • Tech Performance- Sold Hours Divided By Actual Hours
  • Time Punch Duration – Total Duration From Tech Time Punches
  • WIP Actual Hours-Actual Hours on Open Portion of RO
  • WIP Labour Customer -Cost of Labour on Open Customer Pay Portions of ROs
  • WIP Labour Internal- Cost of Labour on Open Internal RO Portions
  • WIP Labour Total- Total Cost of Labour on Open Portions of RO
  • WIP Labour Warranty- Cost of Labour on Open Warranty RO Portions
  • WIP Over 30– WIP over 30 Days Old
  • WIP Over 60- Wip over 60 Days Old
  • WIP Over 90- WIP over 90 Days Old
  • WIP Parts Customer– Cost of Customer Parts on Open RO Portions
  • WIP Parts Internal-Cost of Internal Parts on Open RO Portions
  • WIP Parts Total-Total Cost of Parts on Open RO Portions
  • WIP Parts Warranty-Cost of Parts on Open Warranty RO Portions
  • WIP Sold Hours-Sold Hours on Open Portion of RO
  • WIP Sublet Customer– Cost of Sublet on Open Customer RO Portions
  • WIP Sublet Internal-Cost of Sublet on Open Internal RO Portions
  • WIP Sublet Total-Total Cost of Sublet on Open RO Portions
  • WIP Sublet Warranty-Cost of Sublet on Open Warranty RO Portions
  • WIP Total-Total Cost of Labour, Parts, Sublet on Open RO Portions